We were shocked an Uber ride cost $30K — instead of $55
2023/07/05

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An American couple had a shocking experience when they were charged nearly $30,000 for an Uber ride in Costa Rica that should have only cost $55. The incident was brought to light by TikTok user @dominique.xo.xo, who noticed the exorbitant charge on her husband's transaction. Her husband, Douglas Ordonez, tweeted about the issue, expressing his frustration with Uber and Altura Credit Union, which had allowed the charge to go through without proper conversion. Uber responded to the tweet, apologizing for the situation and promising to investigate.

However, the couple claimed that they waited more than 24 hours without any response from the Uber team.

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Dominique then posted a video on TikTok detailing the incident, including screenshots of transactions and communications with Uber and Altura. The video gained significant attention, reaching over 5 million viewers. Dominique explained that she mistakenly used her debit card instead of her credit card for the international charge.

The correct charge for the Uber ride should have been 29,994 Costa Rican colones, equivalent to around $55.32. The couple continued to reach out to both Uber and Altura for assistance but received only generic responses. Altura informed them that they would have to wait for another four days for the incorrect charge to potentially be corrected.

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In a follow-up video, Dominique revealed that the bank blamed her for the incident, stating that her travel notice had allowed the large charge to bypass security measures.

During this time, the couple found themselves unable to access their funds while being abroad, causing inconvenience during their vacation. However, Dominique later reported that the charge was reversed, and they received a full refund. Uber confirmed that the issue had been resolved with the bank. Altura also sent an apology email to Dominique regarding the conversion mix-up.

This incident highlights the importance of double-checking payment methods and ensuring proper communication with financial institutions when traveling internationally.

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